Why does the down- or upload didn't run correctly?

For security reasons, only the newest Versions of the following Browsers are allowed.

The Browser Safari, running on an OS using windows is not suppored as well.
If the down- and upload process isn't running correctly after using one of the newest Versions, don't hesitate to contact our support Team at info@wesendit.com

I can't open the downloaded file. What can i do?

Your Files will be compressed as ZIP file after downloading.

ZIP files will have the extension .zip, which can be opend by a windows or ZIP Program. You can download the free ZIP Program here.  Download

Why do I get coupons with WeSendit?

Users and members who send files via WeSendit have the chance to win attractive coupons after every upload. The coupons are supplied by a wide range of advertising partners and sponsors, and awarded to users and members on the basis of advertising quota. Members also benefit additionally from coupons tailored to the interests they have provided in their profiles.

What is a coupon?

A coupon is a type of voucher which gives you a credit.

Why don't I get any coupons?

Our coupon system is still under construction and is currently only available in Switzerland, Germany and Austria. Other countries will soon follow, and then you will also benefit from the attractive coupons offered by our advertising partners in your country.

I didn't receive my coupon.

Coupons are sent as a PDF attachment to the e-mail confirmation that your file upload is complete. If you do not receive an e-mail with your coupon, please check your spam folder. Coupons can only be delivered if you supply the correct e-mail address when transferring files.

Why has my advertising request not been processed?

Every request that we receive by e-mail to info@wesendit.com or through our request form will be processed by our advertising team within a week. As we receive many advertising requests every day, it is unfortunately not possible for us to process them all. Thank you for your understanding if you do not receive a reply immediately.

For how long will my data be archived?

Depending on your membership status, your data will be stored on the server for a time frame of 7 days (Free Account ) to indefinitely (Business Account). For data privacy reasons, data that is subject to expiration will be deleted automatically.

How much will it cost me to send files and to become a member?

Sending files is free for users and members who have a free account. In order to enjoy all of the benefits of a premium membership, you will have to register on the wesendit.com website by providing your e-mail address and creating a password. Once you have successfully registered, you will receive a verification e-mail, which you will have to confirm.

After you have confirmed your e-mail address you will be automatically rerouted to the registration page https://www.wesendit.com/login. When you log in for the first time, you will have the following 3 options to choose from:

  • Free
  • Turbo ( Premium Package )
  • Business ( Premium Package )

What distinguishes these packages from each other is their functional scope. If you choose a Free or Turbo account, you will have the option to upgrade any time. As a paying customer, you have the choice of a monthly or annual payment plan.

Customers in Switzerland will be billed in CHF, customers in all other countries in USD.

  • 7.90      CHF / USD     monthly for a Turbo account
  • 80.00    CHF / USD     annually for a Turbo account
  • 9.90      CHF / USD     monthly for a Business account
  • 90.00     CHF / USD    annually for a Business account

How secure is my data?

All data is transmitted over an encrypted connection and automatically decrypted only after the download process E2EE, so WeSendit and third parties have no access to private data stored on the server.

Will you share my information with third parties for promotional purposes?

No personal information, such as your address, name or telephone number will be requested when you register. WeSendit treats all customer data as confidential and will not share any data with third parties for promotional purposes. For answers to questions concerning our data privacy policies, please refer to our General Business Terms and Conditions.

Who can I contact if the file transfer doesn't work?

If you should be unable to transfer your data, please do not hesitate to contact our support team at info@wesendit.com. Your problem will be investigated and we will get back to you promptly to assist you.

What is a “scheduled transfer?”

As a registered member you can schedule the sending of files up to 3 months in advance by entering the desired data and time and you can send the file to one or a max. of 50 recipients. This function can be activated or deactivated on the “Account” page for both, Turbo and Business members.

Why does my profile picture or logo upload fail?

Upload profile picture:

If you wish to personalize your data transfers, please make sure you use one of the following formats only: jpg, jpeg, gif, png. Also, the file size should not exceed 150kb.

Upload logo:

If you are uploading a logo, please make sure to use the .pngformat only (transparent background) and that the file size does not exceed 150kb.

Which types of files can I upload and which browsers can I use?

All known file formats used in conjunction with modern browsers (version IE10 and higher, Firefox, Safari, Chrome) are supported by WeSendit. For security reasons, the use of the Safari browser under Windows is not supported.

How do I cancel / delete my membership account?

Deletion of the account

To delete a membership account, please send us a message via the contact form in the user area of the site. After we have conducted a security verification, we will send you an e-mail containing a link you have to use to confirm the deletion of your account. All data and existing memberships will be deleted as of that point in time.

Cancellation of the account

To cancel your Turbo or Business account membership, please send us a cancellation notice via the contact form in the user area of the site. The termination will be automatically effective as of the end of the current term. Once your contractual term has expired, your account will be automatically reset to Free.

Why was my account downgraded to Free?

After three failed attempts to charge your registered mode of payment for the monthly or annual fee due or upon expiration of your membership, Turbo or Business accounts will be automatically downgraded to Free.
After an account has been downgraded to Free, all data packages will be stored in the account for a period of 60 days and will be deleted thereafter.

Will I be billed for my Turbo or Business account on a monthly or annual basis?

You will be billed for your package based on the subscription payment plan you have selected (monthly/annually). Both, the Turbo and the Business package will be automatically extended monthly or annually until you revoke the authorization to do so by cancelling or deleting your account.

How do personalized transfers work?

If you have a Business account with us, you also enjoy the privilege of sending your files in a personalized way that reflects your company’s corporate design. Go to tab “Personolize” to define your own URL in 6 simple steps, e.g. mycompany.wesendit.com. Moreover, you can upload a profile picture and 3 background images to create a professional look that will impress your customers and that ensures all of your communications are delivered in your company’s corporate design.

If you should need any assistance when setting up the personalized account, please do not hesitate to contact our support team at info@wesendit.com.

What is a password-protected transfer?

If you have a Turbo or Businessaccount, you can add password protection to every transfer to enjoy enhanced security. If you would like to utilize this option, make sure that all of your recipients are aware of the password because they will not be able download the data without it.